Not Quite Right? We'll Fix It

Return Window

You can request a return or exchange within 7 days of receiving your order. Requests made after this window can't be accepted, so it's worth checking your order as soon as it arrives.

Eligibility

To qualify for a return or exchange, an item must be:

• Unused, unworn, and in its original condition
• In the original packaging, with tags attached where applicable
• Accompanied by your order number or receipt

If a product arrives faulty, damaged, or different from what you ordered, this condition doesn't apply — just get in touch and we'll sort it out.

How to Request a Return

1. Contact us by phone or message within 7 days of delivery, with your order number.
2. Let us know whether you'd like a return, exchange, or refund.
3. We'll confirm the details and arrange pickup or return shipping.
4. Once we receive and inspect the item, we'll process your refund or exchange.

Faulty, Damaged, or Wrong Items

If a product isn't up to the mark — it's faulty, damaged in transit, or not what you ordered — send it back to us and we'll make it right.

We'll arrange a full return and cover the shipping cost ourselves, at no expense to you.

Exchanges

Want a different size or variant instead of a refund? Let us know when you reach out, and we'll arrange an exchange for an available alternative once we've received the original item.

Refunds

Once your return is received and inspected, we'll confirm whether it's approved. Approved refunds are issued to the original payment method, or as cash where the order was paid on delivery. Refunds are typically processed within a few working days of approval.

Non-Returnable Items

Certain items can't be returned for hygiene or safety reasons, or if they've been used, altered, or damaged after delivery through no fault of ours. If you're unsure whether an item qualifies, just ask us before placing your order.